Get in touch
Ask us anything.
Before you buy, after it arrives, or if something has gone wrong — a real person reads every message and replies within one business day.
Send us a note
A small team reads every message. We answer within one business day, Monday to Friday.
hello@astrovault.shop — the fastest way to reach us, and everything is logged so you never have to repeat yourself.
When we reply
Monday to Friday, within one business day. Messages sent over the weekend are answered on Monday.
Where is my order?
You'll have a tracking link in your shipping confirmation email. Delivery to the US, UK and Canada usually takes 7–12 business days.
Returns & warranty
Thirty days from delivery for returns, and a 12-month warranty on the battery and heating element. Message us and we'll send a label.
Email us with your order number and we'll send a prepaid label the same working day. Returns are accepted within 30 days of delivery, unused and in the original box.
Message us with your order number and a short description of what happens when you hold the button. If it's covered by the 12-month warranty on the battery or heating element, we replace the belt rather than repair it.
Not yet. Those are the three markets we can deliver reliably and support properly. Email us if you're elsewhere and we'll let you know when that changes.
Yes. Pick “Wholesale or press” above and tell us roughly how many you need — we'll come back with pricing and lead times.